Shipping policy

At House Of Zeywar, we're committed to ensuring your order reaches you safely, quickly, and in perfect condition. Below you'll find all the details about our shipping process, timelines, and delivery options.

1. Order Processing
• Orders are processed as soon as they are confirmed.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is on its way, you'll receive a confirmation message with your tracking details.

2. Delivery Time
• Dubai: delivered within 24 hours.
• Rest of the UAE: delivered within 48 hours.
• GCC countries: delivered within 2–4 business days.
• International (outside the GCC): delivered within 7–14 business days, depending on your country and customs clearance.
Please note that delivery times may vary due to weather conditions, courier delays, or high-volume seasons.

3. Shipping Charges
• Free shipping on orders above AED 350.
• A standard shipping fee of AED 10 applies for orders below the free shipping threshold.

4. Tracking Your Order
Please contact us on WhatsApp for tracking details.

5. Delays & Issues
We strive for timely deliveries, but unforeseen delays can occasionally occur. If your order hasn't arrived within the expected timeframe, please contact us and we'll gladly assist you.

6. Wrong or Damaged Items
If your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the issue. We'll make it right as quickly as possible.

7. Contact Us
Phone / WhatsApp: +971 55 695 5711
Email: houseofzeywar@gmail.com
House of Zeywar, DAMAC Hills 2, Dubai, United Arab Emirates